FAQ

Shipping is calculated using the order’s weight and destination. Your exact rate appears after you enter your address during checkout. U.S. orders of $50 or more qualify for free standard shipping.

Heck yea we do! We ship to customers throughout the United States.

Yes, we ship internationally. International shipping costs vary by destination and order size. Customers are responsible for any duties, taxes, or import fees charged by their country.

Most orders ship within 7–10 business days. Transit time begins after the order leaves our facility and varies by destination and carrier.

Premium artwork and collectibles may require authenticity review, fraud screening, visual inspection, photo documentation, and protective packaging. Because of this verification process, some collectible orders may take up to four weeks to ship.

Certain first-time, high-value, or fraud-flagged orders may require additional identity and payment verification before processing. If verification is needed, our team will contact you with secure instructions. Never send unmasked card numbers or security codes.

Many products from Asia and some European markets display a manufacturing date instead of an expiration date, along with the product’s expected shelf life. Dates may be written in year-month-day order. View a guide to reading international date codes.

Chips, cookies, and chocolate: typically 9–12 months
Candy: typically 12–36 months
Soda: typically 12–24 months; beverages made with real fruit juice may have a shorter shelf life of approximately 9–12 months.

Some products may meet vegan or halal dietary requirements, but we cannot guarantee certification unless it is clearly stated on the packaging. Please review the ingredient label and the manufacturer’s information before purchasing.

Chocolate and other heat-sensitive products may soften or melt during transit, especially during warmer weather. We pack orders carefully, but we cannot control carrier temperatures, delivery times, or packages left outdoors after delivery.

For additional protection, expedited shipping is strongly recommended. If a Heat Protection Shipping Upgrade is available in your cart, we recommend selecting it for insulated packaging, cold packs, and additional protective packing.

Cold packs may arrive warm, and heat protection reduces—but cannot completely eliminate—the risk of melting. Refrigerate heat-sensitive products promptly after delivery. If your order arrives damaged, contact contact@popshoplife.com immediately with your order number and clear photographs of the products and packaging.

We accept major credit and debit cards, including Discover. Any additional accelerated or digital payment options currently available will appear during checkout.

No, we do not currently accept electronic benefits transfer (EBT).

Applicable taxes are calculated during checkout based on the shipping destination and current tax requirements.

You should receive an order-confirmation email within minutes of completing checkout. Please check your spam or promotions folder, then contact us if it has not arrived.

Contact us as quickly as possible through the website chat or at contact@popshoplife.com. We will do our best to help if the order has not entered fulfillment or shipped, but changes and cancellations cannot be guaranteed.

No. Once an order has shipped, we cannot change its items or shipping address. Please contact our customer-service team if you need assistance.

Eligible items may be returned within 30 days of receipt when they are unused and in their original condition and packaging. Returns must be approved before they are sent back. Perishable goods, including food, cannot be returned. Sale items and gift cards are also non-returnable. Review our complete refund policy for eligibility and instructions.

Inspect your order as soon as it arrives. Contact contact@popshoplife.com immediately with your order number, a description of the problem, and clear photos of the item and packaging so our team can review the issue and make it right.

Yes! Retailers can shop our wholesale selection through Pops Distro. For assistance, contact contact@popsdistro.com.